SHIPPING, DELIVERIES & RETURNS
This item is NOT covered by our 14 day change of mind return
NOTE: All deliveries are based on 'curb-side' pickup. For heavier/bulky items, you may need to assist the delivery driver. If you cannot assist or if you wish to have your items brought inside the property, please contact us before ordering.
How do I order offline?
To place an order offline, please email us at sales@abodehaven.com
How do I know if my items are available immediately?
If the item is not in stock, an inventory status and expected ship date will appear on the product detail page. These items are available for backorder by adding to your cart. A customer service representative will be in contact with you to ensure you understand the expected delivery date.
How will I know what my freight charge is?
Freight is calculated at time of checkout.
How is freight calculated for my order?
For the best freighting solutions our freight is calculated based on individual cbm and delivery location. We endeavour to provide the best possible rates for small, fragile and bulk items.
How can I cancel my order?
If you are in the process of checking out and decide you do not want to complete the order, you can leave the check out process at anytime by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. The items in your cart will remain there for your next visit.
Please note that we may not be able to cancel an order if it's already in the shipping process. To speak with a customer service representative and enquire about cancelling or changing an order that's already been placed, please call Abode Haven on (02) 7259 3753.
Do you send receipts with your items?
No, only a delivery docket will be sent with your delivery. An email with your receipt will be sent to the email address attached to your account at time of despatch.
Can I return online purchases if I don't like it?
We do not accept returns on change of mind purchases. It is the customers responsibility to ensure products are suitable for their desired space.
What if my product arrives damaged/faulty?
No problem. Abode Haven will take full responsibility for items that arrive to you damaged or faulty. We ask that you send us an email with photos/videos of the damaged item to sales@abodehaven.com.au. We will then be in contact with you to deliver further instructions.
How long does a credit take to process?
The claims department will endeavour to respond to your request within 14 business days.
If you have an immediate query please feel free to contact a customer service representative at (02) 7259 3753.
Is there anything special I should know about some of CAFE Lighting & Living products?
Many of CAFE lighting and Living products are uniquely hand-made. In particular, the glass and ceramic products are either hand blown or kiln fired. Under these manufacturing processes imperfections in finishes could be apparent and it is likely that no two pieces will be exactly alike.
If you would like further information on these matters, please feel free to contact a customer service representative.
DELIVERY TERMS
- Freight will be calculated based on the shipping address provided using the most suitable freight company we have contracted. In most cases the rate is calculated on the cubic metre measurement used to transport goods.
- An automated email despatch notice is sent to your registered email address the day goods leave our Sydney warehouse. Please ensure there is someone ready to accept the goods on your side as FUTILE delivery charges will apply (plus a re-delivery fee) if delivery is rejected or location/site is unattended.
- All deliveries are made during business hours based on the FREIGHT Company’s schedule as they are not Abode Haven's drivers.
- If special delivery instructions are required then you must include this in the area provided during your check-out process to ensure they are carried out (note – higher freight charges may apply for special requirements).
Pick Up Orders
All pickup orders must be confirmed by our team at least 24 hours before you plan to pick up the item.
Items which are picked up must be inspected at the warehouse as best as possible and damage must be reported BEFORE you transport the item.
Abode Haven will not be liable for any damages which are present after the items have been transported by yourself or your own courier as we are not insured for transport done by yourself or your own freight company.
