Warranty 

All refrigerated compressor driven Schmick and Rhino products purchased are covered by our exclusive ‘Product Confidence’ warranty;

*Products purchased OVER $600: 2 Years Australia Wide ‘On Site’ parts and Labor Warranty strictly from the invoice purchase date. This is NOT ‘parts only’ or ‘back to base’, this is real warranty no cost to you.

*Exceptions: Scratch ‘n’ Dent and items on special (see below) and any application where products other than drinks are used for cold storage.

*Products purchased UNDER $600: 1 Year Australia Wide ‘New Replacement’ Warranty from the invoice purchase date will be replaced with new, depending on location and logistics.
*The warranty has been stream-lined in May 2017 to include commercial and domestic under one umbrella.
*Exceptions: Scratch ‘n’ Dent and items on special (see below) and any application where products other than drinks are used for cold storage.

All ‘Scratch N’ Dent bargains and Sales / Specials’ where stock is reduced in price have separate warranty terms which are stipulated on both the website listing and the invoice. These units are deemed to be second hand and are discounted accordingly - their warranty periods are also reduced.

Abode Haven will pay all costs to repair, replace (with similar or equivalent model) or refund (at our sole discretion) for any faulty unit or part thereof should the fault be deemed as a defect in operation, material, or workmanship. Abode Haven is geared towards fairness in all cases. In most instances when we recognise a problem and the problem can be remedied on-site, the work is undertaken via our fleet of service technicians. Should it prove difficult to diagnose the fault or perform the repair work in the space or environment provided, or if the unit is located outside the Abode Haven service area then the unit will need to go off site for repair and return.

Warranty Does Not Include;

• Any expenses resulting from service calls for either products or faults that are not specifically covered by this warranty, (including units which are found to be operating normally). All call out fees will then be borne by the client (at our discretion).
• Any expenses resulting from service calls for both fault diagnosis and repair after the above warranty terms have expired. BFA will always attempt to assist after warranty periods have expired with spare parts and service, just as we would within warranty periods. Glass door fridges are more prone to needing maintenance than domestic units do.
• Any client wishing to return a purchased unit with no legitimate reason. It is understood that the client has read our listing and knows all of the specifications in regards to size, noise levels, condensation, power consumption and the correct environment suited for the fridge. The cost to return is fully borne by the client as well as the initial cost of the delivery, plus a re-stocking fee of 10%. This strictly applies for a 14 day period from the date of the delivery.
• Any expenses resulting from defects to the unit caused by any person, other than BFA or its authorized service agents, including;

a) Incorrect installation – such as a lack of ventilation, exposure to the elements where it’s not part of the refrigerator specification, sunlight in particular .
b) Abuse, misuse or alteration.
c) Failure to let compressor oil and/or refrigerant settle after relocation.
d) Damage during movement by the client from one location to another including lifting the unit by the doors or door handles.
e) Act of god or his son, or aliens invading earth.
f) Insect and/or vermin infestation.
g) Electrical/Power surges and/or storm damage.
h) Damage to any area or structure due to movement of the fridge, like wooden floors, walls and glass etc.
i) Faults due to client re programming or setting controllers wrong.
j) Blocked condensers due to not being cleaned, it is up to customer to ensure condensers are cleaned periodically, see www.cleanme.eu for relevant info on the type of units that need this.

• Any indirect, incidental or ‘consequential’ damages, spoilt wine or frozen/exploded drinks, water damage including condensation forming on outer glass etc., except as provided for by ACL, Australian Consumer Law.
• Units used in ‘moveable’ vehicles (Cars, Vans, Buses etc.) will not be covered under any warranty at all. Talk to us about specific applications and we can help with recommendations.
• Fridges that do not come under our standard warranted lines, these will be clearly advertised with the warranty information directly pertaining to that product, and the purchase invoice will state the warranty.
• Fluorescent or LED lights, locks, ballast, rusted parts (including Stainless Steel), screws, nuts, and any plastic parts involving basic wear and tear.
• Labour if the technician has to travel outside of BFA’s service area, or the mainland of Australia.
• Freight costs for repair if unit is outside the Bar Fridges Australia service agent areas, all major capital cities are towns are included but there are some rare remote area’s we cannot service.
• Compensation/Claim in any form if the client hasn’t read the listing and/or instruction manual correctly in regard to the fridge power draw, operation, installation, ventilation, noise levels and especially contents placed in fridge. We do not cover spoilage of products like blood, medical items, biological or otherwise similar, these should not be placed for storage in the refrigerator, it is for drinks only and most models also are fine for food. BFA has extensive product details and the consumer is obligated to make an informed decision based on the large amounts of information supplied.

How to Obtain Service:

For assistance, there are 3 x ways below, to help we require fridge model, serial number, date of purchase and a description of the problem, please ensure you have as much info as possible to speed up process, a picture of the fridge showing wide shot and also the controller (if applicable).

1. Contact us online at https://abodehaven.com.au/pages/contact
2. Email service department directly on sales@abodehaven.com.au
3. Call us on (02) 7259 3753

There is no guaranteed time limit for repairs to be carried out due to the nature of refrigeration products and the technician time booking constraints, you must allow 7 14 days as a fair down time, refrigeration mechanics these days are very busy and jobs have to be booked in advance. Sometimes units will need to be arranged for return and repair, which can be time consuming. In saying all this, all warranty issues are regarded as ‘urgent’, and every effort will be made to have the problem rectified immediately.

In some cases to speed the process up where a job is considered a minor repair, the parts may be sent direct to the client and authorization will be given to make the repair themselves with the warranty not being voided. This is popular in situations like fan replacements, which are easy to swap, when the client is an actual tradesman or handy with a screwdriver. We will never allow electrical wiring jobs without tech, only plug ‘n’ play style jobs.

Proof of Purchase:

We have made proof of purchase not a mandatory thing, but of course it will help speed up process.

Authorised Service Agents:

Service is provided by BFA and its’ authorized service network of refrigeration mechanics Australia Wide. We attempt to cover all areas though certain remote areas can often translate to longer waiting periods. We don’t allow for services outside of normal working hours, otherwise call out fees are applicable. ALL call outs have to be arranged and performed by approved BFA service technicians. Clients cannot arrange their own technicians within warranty period at all, this could void the warranty.

Replacement Parts / Items Out Of Warranty:

Parts will always be available at very reasonable prices after the warranty period is finished, our exclusive 5year parts availability guarantee is great piece of mind. It is very important to BFA to keep clients happy after the warranty period has expired. The following link allows you to lodge a claim/parts request.

*Effective* for 95% of products, some items are excluded due to low market volume, factory closures and tooling
discontinuation.

*Check our unique Fridge Diagnosis Knowledge Base To Assist In Finding Fault.
http://kb.bar-fridges-australia.com.au/

SHIPPING POLICY

Delivery is via courier and cannot be to a Post Office Box. All deliveries are sent with registered couriers who on most occasions need to obtain a signature at the time of delivery. Under some special circumstances, with the client’s approval, items can be left in a nominated location at the place of delivery. *Please also note that for security reasons, the shipping address cannot be changed once item(s) has been shipped unless you make contact with us directly.

Items can only be delivered to clients doorstep, the delivery service does not allow for products to be taken inside, unpacked or packaging taken away. Ask about specialized delivery options, as well as check for options on checkout.

All claims for units damaged in transit or short delivered must be received within 48' hrs of receiving delivery, we understand that you may sign for unit not knowing that inside the box it may be damaged, we need you to check this as soon as the fridge is received because for us to lodge a claim with our courier we only have a small window of opportunity.

Like most retailers that provide delivery services, an E-Marketplace website like ours can only guarantee the delivery of items to the shipping address as specified by our customers. It is the responsibility of the customers to evaluate and decide if their shipping address is suitable for the product to be delivered via courier, with regards to flights of stairs, steep driveways and busy metro areas, consideration for courier is needed. We will not cover any extra costs incurred for these deliveries if no prior arrangements are made by the client. If you require units to be taken up or down flights of stairs or taken inside your premises you must arrange prior and pay the extra costs involved, if any are required.

Note: We currently ship within Australia only and have a 'sister' branch in NZ (Wellington), all other locations require clients to deal with their OWN countries 'Shipping Agents' to arrange delivery. We do not cover warranty outside of Australia or NZ but provide parts with no problems at no charge within the warranty period.

Abode Haven will not be held responsible for any item reported missing once the item has been successfully delivered to the specified shipping address, even if the client has authorized delivery while away from premises.

To assist us with processing your order, please provide your landline number as well as a mobile number.

* Deliveries will ship from one of our warehouses within 48 hrs of receiving funds, sometimes these deliveries then go to a bulk depot where they are then on forwarded to our group of carriers. So it can be 7-10 days before it makes it onto a truck for actual delivery. We understand this timing is not ideal but we are now using 3 of the best and safest delivery methods that we have been able to find since starting in 1996. It is more about quality service and getting units delivered safe (no breakage) that we focus on..

For delivery to major States, Territory cities and their surrounding areas, please allow 6-8 working days from the date of clearance of payment. For delivery to more remote or rural areas, please allow a further 4-5 days. Most deliveries are 4-6 days.

If there is going to be a delay for any reason we will contact you by email or telephone. We will send you consignment Note details once unit is shipped along with the contact number to ring the carrier if needed, this is email only service.

*Areas we may need to quote delivery on when you buy:
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RETURN POLICY

GENERAL RETURN POLICY:

1. The Sales Manager must authorize all returns or exchanges. E-mail sales@abodehaven.com.au
   
2. All claims for credit must be placed within 14 Days of receipt of merchandise. Our unique return policy means that if the client has made the wrong decision in regard to size, noise, suitability or aesthetics they can receive a refund on the purchase price (less return freight and a re-stocking fee of 10% if goods are in original packaging). If goods have been unboxed and are otherwise as new a restocking fee of 20% plus return freight will be incurred. An error will only cost you a portion of the purchase, most companies offer no return or refund.
3. All claims for units damaged in transit or short delivered must be received within 24 Hrs of receiving delivery, we understand that you may sign for unit not knowing that inside the box it may be damaged, we need you to check this as soon as the fridge is received because for us to lodge a claim with our courier we only have a small window of opportunity.
4. All returned merchandise must be received by Abode Haven in saleable condition unless the merchandise is found to be defective from new, or we have arranged to pick it up for reasons like wrong item, 14-day return policy enforcement or damaged already. We will always make return an easy process but we need clients to help in ensuring they follow the special return requirements.
5. You as the consumer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to it's original condition. please be aware there where repair is not economically viable no refund will be made.

CUSTOMER RETURNS:

1. The shipping cost of any returns or exchanges remain the responsibility of the customer unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective or damaged.
2. Return shipments must be authorised by sending an email to : sales@abodehaven.com.au
   The address for return is 'Bar Fridges Australia, 40 Production Drive Alfredton, Vic, 3350.
3. Indicate either refund or exchange within the returned package and attach a copy of the purchase invoice and or as much info of purchase as possible.

REFUND FOR CREDIT OR EXCHANGE:

1. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective, damaged in transit or we shipped an incorrect item.
2. The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.
3. All refunds are applied to the individual customer account or method of payment unless otherwise specified and agreed.
4. Any form of reimbursement is consistent with the original method of payment; we will need credit card, Paypal or bank information again as that is not kept in our data base.
5. In the case where a client wants to return the unit (not suitable or not wanted) under our 14 day policy, and it is agreed by Abode Haven to do so, the client must cover costs of return as well as the initial delivery charge and the applicable re-stocking fee, these charges will be deducted from original purchase price of the item.
6. In the event of a unit failing within the warranty period, Abode Haven has the choice torefund/replace or repair, totally at Bar Fridges Australia's discretion. It is usually always the best alternative to suit the client.

EXCHANGE POLICY DOCUMENT IN FULL, PLEASE ENSURE YOU READ THIS.

It is a requirement that all of the packaging that arrives with your replacement unit is re-used for the item being returned.
Please ensure that the original unit is emptied, dried and cleaned thoroughly prior to collection.

When your replacement unit arrives please follow each of the steps below precisely.

*All units with packaging that has straps, ease the straps off without breaking so they can be re used when faulty/damaged unit is placed back in the box.
*Do not remove or cut any of the packing tape on the outside of the carton, most lift off and can be placed back on.
*Do not write on, or mark the boxes in any way.
*Some larger fridges cardboard boxes require 2 people to lift off.

*DO NOT LIFT FRIDGES OR FREEZERS BY THE DOOR OR BY THEIR HANDLES.

* Remove the thin plastic bag from the fridge to re-use on the unit you intend to return. Remove the new manual, keys, and spare parts – and place them inside the unit that you are going to return unless it is different model to original.

*Re-pack the unit you intend to return in reverse. Use a small amount of sticky-tape over the original tape at each corner to secure the foam in place. Place the foam lid back on top of the unit and then replace the cardboard lid. Place the packing straps back over the lid. Tip - ensure that each strap is close to the sides at the bottom of the box, and then with steady but firm pressure, slide each strap back over the top of the box.

Call us as soon as this task is done (02 7259 3753). We will immediately arrange for a courier to collect the unit. You will be advised in a follow-up phone call or email of the likely time that the collection will occur. In most instances the unit will be collected within 24 hours.

Please note that it is your responsibility to have the unit available in a position that the courier can easily access with regards to stairs, lifts, gravel driveways, low clearances etc. Our selected courier will use a hand trolley (and a tail-gated truck if needed) – however they require clear, level, safe access from your premises to and from their vehicle. The onus is on you to arrange for your own professional removalists should a courier be presented with poor site access and inadequate help with lifting if not provided. Please ensure that any potential problems are discussed with our staff prior to a courier being booked otherwise you will be liable for the costs incurred.