Note: This item is NOT covered by our 14 day change of mind return
Estimated Delivery Timeframes
Perth | Sydney | Melbourne | Brisbane | Adelaide | Hobart | Darwin | Canberra | |
Est. Delivery Times (Days) | 2-3 | 7-10 | 7-10 | 7-10 | 7-10 | 7-10 | 10-14 | 7-10 |
Please note the you will need to assemble and unpack the items yourself.
Whilst we are happy to provide you with estimated freight timeframes, these are subject to change until we have all the required details, and your order has been confirmed.
Freight companies charge different rates for delivery to residential addresses and businesses so it’s important that you provide complete information so that we can accurately price your shipping fees.
Once the order has been dispatched from our warehouse, a confirmation text message will be sent to the mobile number provided (or emailed if no mobile number has been provided). This will allow you or your customer to easily track the consignment’s status. Please ensure that somebody is available to take delivery as failure to do so can lead to delays, additional re-delivery charges or even theft of consignments from unattended addresses.
Please note the following conditions set by our frieght companies:
All returns for the incorrect supply of stock items OR incorrect pricing must be received via email within 14 days of receiving items from Abode Haven.
The customer must notify Abode Haven of any returns in advance. Shipments without pre-approval will not be accepted by Abode Haven.
To begin a return, please email sales@abodehaven.com.au
Abode Haven will not accept the return of stock items unless faulty or incorrectly supplied. Abode Haven will not cancel orders for scripted products once they are received, and an order has been placed.
Please refer to the below guide for further information on warranty periods and conditions.
The warranty excludes labour and/or urgent shipping charges incurred in replacement part supply, installation or repair.
Alterations to any products or parts by the customer will void the warranty.
Abode Haven offers a 12-month warranty on all products distributed by Solax, Kymco, Mio, Quingo, E-Traveller and Sweetrich products from the date on our invoice, subject to our terms and conditions.
Carry a 12-month warranty provided they are installed and used correctly
Please refer to 6.1.1 Scooters, Powerchairs & Electric Wheelchairs for Warranty periods and 6.3 Batteries for Battery claim information.
To claim under warranty you must inform Abode Haven by email about the faulty part or product. The email must be sent to sales@abodehaven.com.au and include images/video of the defective part or product, proof of purchase and the serial number of the product.
If there is a warranty claim, it is the customers responsibility to arrange and pay for the transportation of the items to the address advised by Abode Haven. If the fault is deemed to be a manufacturers fault, replacement parts will be sent to the customer with Abode Haven covering the freight costs.
Should the whole scooter need returning, it is to be returned at the customers expense. Abode Haven will then assess the product to determine the nature of the issue and whether it is a genuine warranty claim. If deemed to be a manufacturers fault, the scooter will be repaired or replaced and will be sent to the dealer with Abode Haven covering the freight cost.
Sometimes we may have to forward the product to the manufacturer or liaise with them. Before a claim is processed, we require proof of purchase from you and the serial number. We will do our best to resolve the issue in a timely manner.
If there is a claim for batteries the customer needs to supply Abode Haven with a report from an acceptable battery tester, the replacement batteries will then be sent to the customer.
Consumable parts e.g. Brushes, Light globes, tyres, etc
Damages caused by poor wheel alignment
Damages caused by user misuse (e.g. exceeded weight capacity) or accidents