NovaSolo Wickerworks King Chair

NOVA SOLO LIMITED WARRANTY

Abode Haven offers a limited worldwide warranty that guarantees Nova Solo's
products are free from defects in craftsmanship or construction for a
period of 1 year from the original invoice date, under normal use. Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.

All Products

This Limited Warranty does not apply to (i) rented, business,
commercial, institutional, or other non-residential uses, (ii) any
merchandise purchased “as is” or second-hand, (iii) any merchandise
purchased at a distress sale or a going-out-of business sale, (iv) any
merchandise purchased from a liquidator, or (v) merchandise obtained
from a rental retailer. All warranties, whether express or implied, cover
only normal household usage. No warranty, express or implied,
applies to any condition resulting from misuse, abuse, delivery or
transportation damage, nor any condition resulting from incorrect or
inadequate maintenance, cleaning or care.

The Limited Warranty does not cover (i) damages resulting from
excessive soiling, improper or unapproved cleaning methods, (ii)
fading or other damages resulting from exposure to sunlight, (iii)
damages resulting from household moisture and temperature levels,
or (iv) damages resulting from any liquid, including but not limited to
alcohol and water.

CAUTION: Any use of improper or unapproved cleaning methods voids this Limited Warranty.

Modifications to Products

This Limited Warranty does not apply to any products that have been
altered or products which have received improperly or incorrectly performed maintenance or repair.

Implied Warranties

IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE/COUNTRY LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. SOME STATES/COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

DISCLAIMER

IN NO EVENT SHALL ABODE HAVEN BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. SOME STATES/COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL ABODE HAVEN’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

This warranty gives you specific legal rights, and you may also have
other rights that vary from state to state, or country to country.

PRODUCT DISCLAIMER

General

Furniture items are to be used for their intended purpose only: to store and to display household items (e.g. sideboards, cabinets, hutches, wardrobes) or to support household activities such as seating (1) (e.g. chairs), eating (e.g. tables) and sleeping (e.g. beds). Users must always exercise caution in operation. Children (and adults alike) should never be allowed to play, climb or hang on the furniture or its components (shelves, doors, drawers etc.).

To prevent serious injury from furniture tip-over, always place the product on a level surface and secure taller furniture pieces to the wall using restraints and wall anchor hardware (2). To further reduce the risk of injury, place heavier personal items in the lower compartments of the furniture.

Any wall fixtures (e.g. floating shelves (3) & coat racks (4) ), are recommended to be mounted to brick or concrete walls. Do not mount floating shelves or coat racks into drywall. Mounting screws should be screwed into wall plugs.

Caution

Motion furniture (stools, etc.) has many moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Only the occupant should operate it.

Materials & Construction

The unique nature of wood and the other materials that are used in
production means that no two pieces of furniture will be exactly alike.
Small gaps at joints are left intentionally during assembly to allow for
natural shrinkage and expansion of the natural wood materials.

Dimensions

Due to the character of natural products, all dimensions, whether given
in metric or imperial, are approximate and are liable to be rounded up
or down to the nearest whole number.

Appearance & Finish

All Nova Solo products are hand finished by skilled craftsmen. This personal touch, combined with the natural characteristics of the materials used, creates a unique product that is truly one of a kind. Slight variations in finish, including color and texture, are to be expected, and are not considered product defects.

Nova Solo Furniture makes every effort to ensure that each item is produced to our exacting standards but cannot be held responsible for slight variations in finish, colour and general appearance. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. As a result, these naturally occurring characteristics are not viewed as damages or defects.

Photographs

Please note that images of products displayed on the website may differ in color due to differences in resolution, color settings and brightness of computer monitors. Customers are reminded that colours and finishes may vary according to the unique nature of each item of furniture.

(1) All Nova Solo seating (e.g. chairs) is designed to withhold a maximum dynamic weight of 113 kg/250 lbs.
(2) In accordance with ASTM Designation F2057-19 a tip over restraint is provided for all free-standing clothing storage units, including but not limited to chests, chest of drawers, drawer chests, armoires, chifforobes, bureaus, door chests and dressers, 27 in. (686 mm) and above in height.
(3) Nova Solo Floating Wall Shelves can withstand a maximum weight of: Small 20 kg/44 lbs., Medium 30 kg/66 lbs., Long 40 kg/88 lbs. Extra Long 50 kg/110 lbs.
(4) Nova Solo Coat Racks can withstand a maximum weight of 5kg/11lbs. per hook.

ABODE HAVEN CLAIM PROCEDURE

Claim Procedure Under Warranty
To obtain warranty services, the purchaser must comply
with the requirements of this Claim Procedure.

All claims must include the original bill of sales/proof of purchase, shipment date, quality control slip, detailed description of defect(s), photographs of defect(s), photographs of original packaging (if applicable) and be filed within the applicable warranty period.

Abode Haven reserves the right to require defective parts be returned upon request. If the product issue can be corrected without replacement, Abode Haven will arrange repair at no additional cost for the repair. If the product requires replacement, Abode Haven will arrange replacement at no additional cost for the product. Abode Haven is not responsible for costs or scheduling associated with the transportation or delivery of your repaired or replacement product; you must make these arrangements.

Claim Procedure Due To Damages In Transit

All orders must be inspected at the time of delivery for order shortage and damages before signing acceptance of goods. Claims for delivery shortage(s) or damages must be reported directly to the carrier at the time of delivery. DO NOT accept any order that appears damaged.

Abode Haven is not responsible for return, replacement, or disposal charges associated with delay or damage caused by the carrier. Products damaged during transit will not be covered under warranty. Abode Haven must be informed within 48 hours of receiving or refusing the order by email at sales@abodehaven.com. Failure  to provide such notice to Abode Haven shall be deemed acceptance of such Nova Solo products as complete and satisfactory to the Purchaser.

All claims must include the original bill of sales/proof of purchase, shipment date, quality control slip, detailed description of defect(s), photographs of defect(s), photographs of original packaging (if applicable).

Abode Haven reserves the right to require that damaged products are returned. All damaged products that are returned to us must be packed in the original packaging, if the original packaging is damaged or was removed as a part of the In-Home Delivery, products must be packed in a manner to prevent damage during return shipping.

CARE & MAINTENANCE

Make your furniture last a lifetime. Although furniture ages with time, proper care and cleaning can help to preserve its original condition.

Wood Furniture

Wood is a natural material that is sensitive to its environment. Maintain the appearance of your wooden furniture by setting and maintaining a controlled environment indoors. Keep furniture away from heating or air-cooling sources to prevent changes in temperature and humidity, which can cause unnecessary cracking and warping of the wood.

The wood finish on your furniture is sensitive to UV rays, to prevent changes to the finish, avoid placing the furniture in direct sunlight. To protect the finish against damage from hot or cold beverages and/or hot serving dishes, we recommend using cork or felt bottomed coasters and trivets. To protect the furniture from spills and scrapes, please use place mats, tablecloths, or padded table covers where needed.

Dust your furniture frequently with a lambswool duster and wipe down your furniture with a moist cloth periodically (chamois recommended). For a deeper clean, wipe the furniture down with a damp cloth, dipped in a dilute solution of lukewarm water and mild dish soap. Make sure to dry the surface thoroughly after cleaning. DO NOT use abrasives or harsh chemicals on wood furniture as this will damage the finish and the wood.

Rattan Furniture

Rattan is a natural material that is sensitive to its environment. Keep your rattan furniture out of direct sunlight, as it may alter the coloration of the rattan or cause it to dry and split. Brush your rattan furniture on a semi-regular basis to reduce the accumulation of dust and to prevent the growth of mildew. If you notice any canes or poles that have become unwoven, slip them back into their original position by hand.

To clean rattan furniture, wipe the furniture down with a damp cloth, dipped in a dilute solution of lukewarm water and mild dish soap. For cracks and crevices, you can clean the rattan with a toothbrush or another soft brush, dipped in the same solution. DO NOT over-wet the rattan as this may damage the furniture. DO NOT use abrasives or harsh chemicals on rattan furniture. In the event of spills, clean immediately as rattan can absorb coloration from any solution applied to it.

Glass Furniture

Glass components are extremely delicate and great care must be taken when cleaning glass surfaces. Glass components should be carefully dusted regularly. Prior to any further cleaning, ensure all dust and/or debris have been removed, as they may scratch the glass during further cleaning processes. For a streak-free clean, use a microfiber cloth and a cleaner specifically formulated for glass. Ensure the cleaner is only applied on the glass surface, or preferably onto the cloth, as it may cause damage to the product finishes on the other component materials of the furniture. Clean the surface with light pressure and ensure it is dried completely. DO NOT slide rough objects across glass, this may cause permanent scratches to the surface. DO NOT use abrasive cleaners on glass. DO NOT clean without gently removing any excessive dirt or debris in advance.

Hardware

Dust the hardware regularly with a microfiber cloth. In the event you need to clean the hardware, we recommend using a mild detergent (e.g. dish soap and lukewarm water) and a soft cloth. Please ensure you dry the hardware afterwards. DO NOT use or apply harsh chemicals, abrasives and/or cleaners as product damage could occur. DO NOT refurbish hardware.

Cushions

To maintain the condition of the cushions, keep them out of direct sunlight and flip/rotate them routinely. In the unfortunate event of spills, clean the spill immediately with a damp cloth. Remove the cushion cover and ensure the inner foam is cleaned and given time to fully dry afterwards. For a deeper clean of the cushion cover, you may wash it in the washing machine in cold water, using a mild detergent. Please ensure the zipper is closed prior to placing it in the washing machine. The cushion cover should be air dried. DO NOT place the cover in the drier as it may cause shrinkage. DO NOT place the cushion foam in the washing machine or drier as it will be permanently damaged.

ENVIRONMENTAL RESPONSIBILITY

All hardwood materials are KAN (Komite Akreditasi Nasional) and SVLK (Sistem Verifikasi Legalitas Kayu) certified by TÜV Rheinland. KAN is a national accreditation committee that is in charge of and responsible for the accreditation of conformity assessments, which include assessing sustainable production forest management and timber legality practices. SVLK is an internationally recognized verification system that is overseen by the department of forestry in Indonesia. It ensures the timber used in the production and export of wooden products is legally sourced from sustainable plantations. The medium density fiberboard (MDF) used as a secondary construction material in our collections CARB certified by Certification Services International (CSI), LLC. Products that achieve CARB Certification are verified by a third party to comply with the formaldehyde emissions standards that are required for composite wood products to be sold in California.

For more information on Nova Solo's products, materials, finishing and construction process please visit: www.novasolo.com/product-information/

Shipping & Delivery

Delivery will be between 7-14 working days depending on the address. For outside metro area, its possible that the delivery time will be longer. Please contact us at sales@abodehaven.com before ordering if you are outside any metro area. 

NOTE: All deliveries are based on 'curb-side' pickup. For heavier/bulky items, you may need to assist the delivery driver. If you cannot assist or if you wish to have your items brought inside the property, please contact us before ordering.

Returns

Abode Haven accepts Change of Mind returns on Novasolo Products within 30 days.

Abode Haven reserves the right to examine and inspect all returned and exchanged items before deciding wherever to issue a refund. The returned item(s) are inspected immediately upon receipt at the warehouse. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state/country law.

With the exception of damages covered under warranty, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees apply.

Return Requirements

In order to receive the full amount of the refund described in this Return Policy. All item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping).

There will be a 20% restocking fee for returned items without original packing, based on the invoice value.

Products that have been assembled will not be accepted for a refund, credit or exchange.

Clearance items are final sale items and cannot be returned or exchanged.

Return shipping costs will be paid by the customer.

After the trial period has ended, no change of mind returns will be given.

Is the product you're interested out of stock?

Don't worry! Almost all our products can be pre-ordered and may even be arriving soon!

Simply call us on 02 7259 3753 or email us sales@abodehaven.com.au and we'll let you know the timeline. 

And if you're happy with that timeline, you can place a pre-order for that product to ensure your item is reserved!