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Note: This item IS covered by our 14 day change of mind return
How do I order offline?
To place an order offline, please email us at sales@abodehaven.com
How do I know if my items are available immediately?
If the item is not in stock, an inventory status and expected ship date will appear on the product detail page. These items are available for backorder by adding to your cart. A customer service representative will be in contact with you to ensure you understand the expected delivery date.
How will I know what my freight charge is?
Freight is calculated at time of checkout. Free shipping is currently on offer.
How is freight calculated for my order?
For the best freighting solutions our freight is calculated based on individual cbm and delivery location. We endeavour to provide the best possible rates for small, fragile and bulk items.
How can I cancel my order?
If you are in the process of checking out and decide you do not want to complete the order, you can leave the check out process at anytime by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. The items in your cart will remain there for your next visit.
Please note that we may not be able to cancel an order if it's already in the shipping process. To speak with a customer service representative and enquire about cancelling or changing an order that's already been placed, please call Abode Haven on (02) 7259 3753.
Do you send receipts with your items?
No, only a delivery docket will be sent with your delivery. An email with your receipt will be sent to the email address attached to your account at time of despatch.
Can I return online purchases if I don't like it?
We do not accept returns on change of mind purchases. It is the customers responsibility to ensure products are suitable for their desired space.
What if my product arrives damaged/faulty?
No problem. Abode Haven will take full responsibility for items that arrive to you damaged or faulty. We ask that a written request form found here is completed and returned to sales@abodehaven.com. A claims office will then be in contact with you to deliver further instructions.
How long does a credit take to process?
The claims department will endeavour to respond to your request within 14 business days.
If you have an immediate query please feel free to contact a customer service representative at (02) 7259 3753.
Is there anything special I should know about some of CAFE Lighting & Living products?
Many of CAFE lighting and Living products are uniquely hand-made. In particular, the glass and ceramic products are either hand blown or kiln fired. Under these manufacturing processes imperfections in finishes could be apparent and it is likely that no two pieces will be exactly alike.
If you would like further information on these matters, please feel free to contact a customer service representative.
DELIVERY TERMS
All CAFE Lighting and Living products have at least a 1 year warranty. Please refer to the features section of each product for their respective warranties.
NT, TAS, WA or Regional & Rural Delivery
As most of Abode Haven's products are bulky and hard to transport items, if you live outside a metro area in any state please contact us before ordering as your shipping may be different to what is shown on the checkout page.
This also applies to all orders from NT, TAS or WA.
We try our best to subsidise shipping as much as we can and it's possible your shipping may be cheaper than what is shown.
Email: sales@abodehaven.com
Phone: (02) 7259 3753
