Shipping & Delivery

The above delivery time frames are an estimation provided by our shipping providers and although we hope this never happens, delays during transit may occur from time to time in Abode Haven can not be held responsible for. 

Delivery of larger furniture items includes white glove service of delivery, install and rubbish removal. 

DELIVERY

It is important to us we get your furniture to you as safe and as fast as possible, which is why we use a variety of trusted logistic partners for delivery Australia wide. 

If you wish to purchase a large item/s please contact us on 02 7259 3753 or at sales@abodehaven.com.au to receive a shipping quote to your area.

FURNITURE DELIVERIES

Customers are responsible for checking that all goods have free and easy access to their intended destination. Additional costs apply for difficult access.

Receiver must inspect product and note any damages or order errors with the freight forwarder upon delivery and advise us via email within 24 hours. 

COURIER COLLECTIONS

if you send a courier to have your piece collected, please let us know prior so we can ensure it is packed appropriately and ready for collection.

Refunds & Returns

Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first lay-by instalment, the order can no longer be cancelled.

Should a product be delivered faulty, we will replace or repair the product at no cost to you. You are entitled to this policy if you contact us within 48 hours of your product delivery notifying us of the manufacturing fault. Bear in mind some of our products are antique and may have slight imperfections due to the nature of the product, any notable imperfections will be noted on the product page. 

All custom / special ordered items are final sale, and are not liable for return, refund, or exchange.

All sale products are final sale and refunds will not be accepted. 

It is the Customers responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, we are not able to refund the cost of the product or the delivery fee.