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FITNESS AND FURNITURE SALE ON NOW | TAKE $25 OFF ORDERS OVER $1,000 | USE CODE: FIRST25
TAKE $25 OFF ORDERS OVER $1,000 | USE CODE: FIRST25
Call Us: (02) 7259 3753 Email Us: sales@abodehaven.com.au Reviews

FAQs

Frequently Asked Questions (FAQ)

What is Abode Haven? 

Abode Haven is an Australian-owned online retailer specialising in stylish, high-quality furniture and home décor. Founded in Bondi Junction, Sydney, we aim to offer a superior customer experience and a diverse product range, challenging the dominance of major players in the furniture and homewares industry in Australia.

What types of products does Abode Haven offer?

Abode Haven provides a wide selection of home furnishings, including:

Do you have a physical showroom?

No, we don't have a showroom ourselves however many of our suppliers have their own showrooms. If you wish to view a product before purchasing please contact us at sales@abodehaven.com.au and we can arrange a visit to the suppliers location. Below are some of the showroom locations for our brands: 

Cafe Lighting and Living:

Showroom Address: 1048 Canley Vale Road, Wetherill Park NSW 2164

Showroom Hours:


10am - 4pm Monday - Friday

Calibre Furniture: 

Certain products can be viewed unboxed and viewed at the warehouse, strictly by appointment only. Email us to organise: sales@abodehaven.com.au

Warehouse Address: Door 2/143 Foundation Road, Truganina VIC 3029

Warehouse Hours:

Weekdays: 9:00 AM - 5:00 PM 

Weekends & Public Holidays: CLOSED

Level Furniture, Bent Design Studios and Australian Made: 

By Appointment only.

Showroom Address: 2/232 Centre Dandenong Rd, Cheltenham VIC 3192

Showroom Hours:

Monday to Friday: 9:00am - 5:00pm

Public Holidays: Closed

Canvas + Sasson:

By Appointment Only.

Showroom Address: 19 Overseas Drive, Noble Park North, VIC 3174

Dasch Designs:

Showroom Address: U3/97 Banksia St, Botany, 2019 Sydney

Showroom Hours:

Open 9.30 am to 4.30 pm Mon-Fri

Want Home+Gift: 

Showroom Address: 15 North Drive Virginia Park, 236/262 E Boundary Rd, Bentleigh East VIC 3165

Showroom Hours: 

Open on Monday to Friday from 9:00am to 4:30pm or on weekends by appointment.

What payment methods are accepted?

Abode Haven accepts various payment options, including:

  • Visa, Mastercard, American Express

  • PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay

  • Buy Now, Pay Later services like Klarna and Zip

Do you offer price matching?

Yes, Abode Haven provides a Price Match Guarantee. If you find the same item at a lower price elsewhere, we will match it under certain conditions.

For more details, refer to our Price Match Guarantee policy.

What is your shipping policy?

We offer delivery all across Australia. 

However some areas may incur extra charges if they are rural, regional or exceptional difficult to access. 

Also certain products may not be able to be shipped to all addresses due to their nature. Please refer to the shipping and delivery tabs on the product pages for more information.

You can also refer to our Shipping Policy.

Why is my shipping expensive?

Your shipping may appear expensive for a few reasons. Mainly, we use specialist furniture removalists and carriers for a lot of our larger items to ensure the item isn't damaged on the way to you. Secondly your area may be difficult to service or the suppliers warehouse is situated further away than you think from your location. 

If you think your shipping fee is too expensive, please contact us and we can always see if we can ship your product for cheaper. This is on a case by case basis and allows us to get a quote for the product and see if we can offer a discount on the shipping shown.

How long will it take to receive my order?

Most our large and bulky orders have a 5-10 business day ETA while smaller, less fragile orders have a 3-7 business day ETA but this may change based on where your location is and where the warehouse location is.

All orders to WA, NT or TAS may take an extra week to arrive. 

For more accurate timeframes, check the shipping and/or delivery tab on the product page. 

Can I track my order? 

For large and bulky orders, tracking usually isn't available as we use specialist furniture carriers who are smaller, local companies. When these carriers are used, they usually call you to arrange a date and time for delivery. You'll receive an email from the team letting you know the delivery details once you've placed your order

For smaller items which can be sent by Direct Freight, you will receive an email with your tracking details included.

Can my order be assembled or taken inside my house?

Our shipping rates are based on 'Curb-Side' pick up or ground floor delivery but if you wish to have the item brought inside and/or assembled this can be arranged! 

However this is a usually an extra charge and will depend on your property. Get in touch with us at sales@abodehaven.com.au and we'll organise this for you!

Can I cancel my order after it's been placed?

What is your returns policy?

Returns and refunds differ from brand to brand. Make sure to check the refunds and returns tab on the product page to check what policy is for that specific brand/product.

You should also review our Refunds and Return policy here.

What do I do if my product arrives damaged? 

While we take the best care to ensure that your products are properly packaged and handled with care during transit, accidents happen and products can arrive damaged (unfortunately). However never fear! If this happens, we will replace your product or, if you'd rather, offer a full refund.

Please send us images and/or videos of the damaged product with 7 days of receiving it to sales@abodehaven.com.au and our team will assist you in organising the replacement.

What if a product I want is out of stock?

If a product is out of stock that you're interested in, simply contact us and we'll be able to let you know whether it's coming back into stock soon.

If so, we can organise a pre-order for you so you don't miss out! 

Either email us at sales@abodehaven.com.au or call us on 02 7259 3753

Can I pick up my order instead of having it delivered?

Yes! Almost all of our products can be picked up for free from the suppliers warehouse.

Simply look for the delivery method at checkout and select the "Free Pick Up" option. 

If you can't see a pick up option available, feel free to contact us and we might be able to organise something. 

How can I contact Abode Haven?

You can reach out to us through the following methods:

  • Phone: (02) 7259 3753

  • Email: sales@abodehaven.com.au

  • Business Hours: Monday to Friday: 7 am – 6 pm AEDT; Saturday: 10 am – 4 pm AEDT

Do you offer any discounts or promotions?

Yes, Abode Haven frequently runs promotions. For instance, we currently offer $25 off orders over $1,000 with the code FIRST25. Customers should check the website regularly for the latest deals.

Can I read customer reviews?

Absolutely. You can view our reviews on our homepage, our dedicated reviews page or our Google My Business page.