Ribbed Bedside with Brass Accents

Quick Read

• We accept returns on account of manufacturing defects, subject to approval by the Returns Team. This includes free collection of the defective merchandise. T&Cs apply.
• We accept returns on account of transit damages, subject to approval by the Returns Team. This includes free collection of the merchandise. T&Cs apply.
• All returns must be logged within 2 working days from the delivery date. 
• No change of mind returns will be accepted. 

These terms are also applicable to any repaired or replacement goods we ship out to you. All refunds are processed within 14 business days. Refunds are only processed to the original bank account used at the time of order.

Conditions for Returned Items

• Products must be in original packaging and same condition as received.
• All returns require complete evidence submitted within 2 working days.
• Returns must be emailed to sales@abodehaven.com.au
• Returns without correct documentation may not be processed.
• Collection is only done from the original shipping address.
• If the product has been moved, the return is void.
• Refer to ‘Handmade Goods’ section under T&Cs to understand natural occurrences in handmade items.

Defective Goods

• Notify within 2 working days of delivery.
• Include Product Title, Order number, and images.
• We aim to respond within 2–5 business days.
• If approved, you may receive:
  
  • Discount
  • Refund
  • Replacement
  • Repair

Delivery Day Notification Timeline

Note: Weekends and Australian public holidays are not considered working days.

Sale or Return Policy

• Goods are NOT sold on a ‘sale or return’ basis.
• Change-of-mind returns are not accepted.

Processing and Dispatch

• Orders are processed automatically.
• Stocked items ship immediately.
• Remaining items are backordered.
• You may cancel unshipped backorders.

Timelines for Return Claims

Return Review Process

• Returns evaluated by a committee (Manufacturing, Packaging, Finishing, QC, Team Lead).
• Original packaging is mandatory for return.

Bespoke Orders

• No cancellation or refunds after production begins.
• Replacement/refund only for verified damage during delivery.

Back Orders

• Same policy applies as standard orders.

Handmade Furniture

• All products are 100% handcrafted.
• Natural variations in texture, color, size, etc., are NOT considered defects.

Examples: – Shade differences – Minor design differences – Size variance within tolerance – Fabric pattern/orientation shifts

Upholstered Furniture

• Batch variations may occur.
• For consistent sets, choose bespoke.