NOTE: All deliveries are based on 'curb-side' pickup. For heavier/bulky items, you may need to assist the delivery driver. If you cannot assist or if you wish to have your items brought inside the property, please contact us before ordering as this may incur an extra charge.
ALL DELIVERIES TAKE PLACE DURING THE WORKING WEEK AUSTRALIA WIDE
All smaller items are dispatched via a common courier
- Each delivery is calculated based on your location.
- Connote details are emailed to you upon dispatch of your order from our warehouse so it can be tracked through the courier’s websites.
- Orders will normally arrive within 3 – 10 days depending on your location.
Larger furniture and fragile items will be delivered via furniture removalists
- Furniture can be a bit complicated (due to the sheer size and weight of the items) but we source the services of several removalists to get your pieces to you in good condition.
- This service generally takes longer to organize, so please allow up to 14 – 28 days depending on the delivery location.
- Please specify if there are any difficulties at the delivery location for the removalists as extra charges may apply for stairs or difficult deliveries.
- The drivers cannot assemble furniture and in most cases will not take packaging with them unless specifically requested at the time of order confirmation. A small fee may apply for this service.
Pick Up Orders
If a customer chooses to pick up their order, the customer must wait for confirmation from us before they visit the location for pick up.
Most pick up orders require 24-48 hours notice before collection, if you need your order sooner, please contact us before ordering. We ask that customers confirm the date and time they wish to pick up the item with us beforehand.
Once a customer has picked up an order, there is no insurance on the transit of the item. Customers must inspect the item as best as possible beforehand as we cannot provide a replacement or a refund for damage found after transit.
Abode Haven will not be liable for any damage found after the transportation by yourself or a courier/freight company not organised by Abode Haven.
