Maya

All Oriel Lighting and associated products have a 12-month warranty from date of purchase when used for domestic purposes. This warranty does not cover light bulbs included with light fittings, and applies only when the fitting is used for its intended purpose.

This warranty is for our products used only within Australia. If a fitting requires installation, the warranty only applies if it is installed by a licensed electrical contractor.

This warranty does not cover installation or removal costs or any transport costs associated with returning product.

Claims

Faulty/damaged goods: contact sales@abodehaven.com.au with order number, images and, full product details indicating the fault.

Many of our products require installation by a qualified electrical contractor, under no circumstances should those items be installed by an unqualified person. No claim will be recognised in this circumstance.

Change of Mind: Oriel Lighting and associated products do not have a “change of mind” return option, however a return of goods supplied in original packaging and in a re-saleable condition to Abde Haven can be arranged with (1) a restocking fee and (2) all freight paid. To request a GRA (goods return authority) contact sales@abodehaven.com.au.

On-Forwarding: Goods re-shipped to another address are not covered for breakage.=

All claims must be lodged within 7 days of the delivery date.

Returns

Authorisation must be received from Abode Haven prior to the return of any goods. Accompanying documentation must quote the GRA (goods return authorisation) number, invoice number, invoice date, full product details, quantity claimed and reason for return. Return freight including any booking fees or futile collection fees are borne by the customer except in in the case of damaged/faulty goods.

We offer free shipping for all orders (except WA, TAS & NT) over $200 and $20 flat rate shipping for orders under $200 

For all WA, TAS & NT orders, free shipping is offered over $250 and $30 flat rate under $250. 

All Oriel Lighting and associated product orders will be dispatched from the Brisbane warehouse within two business days from purchase. Delivery times vary. Should express delivery be required please contact us at sales@abodehaven.com.au and we will assist where possible.