The Wheelator

• Falls Prevention Sensor
• Long lasting Battery life
• Foldable for boot
• Carer drive sensor – Reduce back strain

Electric Rollator Safety Advice:

• Do not permit those who do not understand its functions.
• Do not leave in the rain for long periods of time.
• Do not stand on the pedals.
• Do not use over 10~12°.

Shipping

Most orders ship within 7-10 business days. Please allow extra time for rural and regional deliveries. 

Returns

All electric wheelchairs are tested and working before they are mailed out to you.

We have heavy duty foam to avoid damage and each wheelchair is packed professionally to prevent damage, however, sometimes products may get damaged when in transit in unusual cases.

If you have received a product by us and the product is damaged, you are to immediately contact us by phone and email to confirm the problem, and take photos as evidence.

Send the photos with your initial email so that we may evaluate quicker. We will also ask you if you spoke with the delivery person and questioned them about the damage.

We recommend keeping the original box and packaging because it contains important information and if we ask for the package to be returned we will replace the damaged product free of charge.

The client is responsible for the cost of return post, unless otherwise agreed. 

Should you change your mind after a period of seven (7) days and want a return, Abode Haven reserve the right to deduct 20% of the cost of the equipment as it is deemed a change of mind and used. No negotiations applies as the equipment is used.

The cost of the equipment is the sale price on the day of the transaction by you.

For online sales you have 7 DAYS to return your product.

Elderly Safety Pendants – 7 days – If the pendant is deemed as not working. Returning the device in its original packaging, unscuffed, marked and customer pays for the return mail. Mail is signatured registered with tracking.

Electric Wheelchairs – 2 days – You have two days to establish if the electric wheelchair does not suit your needs, or is damaged, or not working.

Two days is deemed plenty of time to establish if the wheelchair does not suit you.

Your are to then call or email Abode Haven expressing your intentions to return the equipment in original packaging.

We charge an administration fee of $60.00 plus the financial institution cost which will be deducted from the refund. The product must be undamaged, as new or near new. All refunds are credited to bank accounts and we will make the request for your details when it is necessary.

All return requests after 7 Days carry the charge of $120 plus financial institution transaction amount less 20% of the equipment cost. No exceptions.

Via website 2.9% + $60 stock admin fee
By Phone : 2.9% + $60 stock admin fee

Note:

- Broken screw casings on products due to client heavy handedness by customer when screwing the backing of an elderly product does not constitute manufacturer error. 

This is the fault of the installer by over tightened screws when closing some assistive devices unnecessarily.

Refund amount is at our discretion if it is outside our seven day money back guarantee, and based on condition of equipment.

- You are responsible for the return cost of the goods. We will endeavour to keep your costs to a minimum, however, you also understand that you are liable for any damage, scuffs or wear on the equipment. 

The electric wheelchair should be returned in original packaging only. If original packaging is not returned, a 2% charge is deducted for replacement.

Warranty 

All Dinkum, ZUBU, Wheelator, Eagle HD, Navigator products showcased on this website hold standard twelve (12) months warranty. Unless otherwise stated in the respective product page.

If a product has been altered without the express permission of Abode Haven whilst under warranty, the equipment warranty is cancelled. 

The purchaser of the equipment is assumed to have read our terms of conditions to understand their consumer rights by law, and that of Abode Haven critical information.

All equipment bought online, via website, carry a Seven (7) day money back guarantee.

Seven (7) days begins from the first day the customer receives the equipment.

1. What Safety Features Does it Have?

• The WHEELATOR electric rollator is easily one of the worlds lightest power chairs for overseas trips, local and at home weighing only 19Kg.
• If the user is using it as a walker, the wheelie walker has a falls prevention sensor that helps to keep the user stable should they take a forward stumble.
• This power rollator will certainly reduce the number of hospital visits nationally.
• The power rollator for the elderly also is equipped with carers in mind.
• While it is not a good idea to push someone in a standard walker, it is perfectly okay to do so with the ZUBU hybrid walker.

WHY?
The rear handle has a carer driver sensor that when deployed, the two 250 brushless motors do the work, therefore, a carer can effortlessly push.

2. Is this Light Folding Electric Wheelchair All Terrain like the video shows?
The WHEELATOR is not submersible but it can be considered an medium Terrain, as the video shows above only, it can go on practically most surfaces.

Outdoor surfaces include rough concrete, grass found in parks and playgrounds, gravel and dirt, as well as many indoor surfaces like carpet and rugs, tiles,wood boards and much more.

We advise that the WHEELATOR electric wheelchair is an assistive technology equipment and should be seen as one, and not a rugged rough off-road AT.

3. Considerations: Load Capacity for the WHEELATOR
The load capacity of the WHEELATOR rollator may change according to the type of ground on which the wheelchair or mobility scooter is used.

Loads are product tested on flat ground. However, the load capacity, performance and stability changes when the product is used.

The factors that should be considered with the supplier include the maximum gradient to be safely used, your weight Vs battery.

Always ask lots of questions to be informed.

4. I cannot walk straight, will the WHEELATOR wheelchair suit me?
Using a motorised walker in general, is measured for suitability by an Occupational Therapist and they can advise on your gait movement.

To know more about assistive devices and its advantages you can read from the national library of medicine.

In particular, the advantages of using a four wheeled power rollator for parkinsons.