Canberra Fabric Armchair & Ottoman in Grey Linen

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide such as TNT, Courier Please, Australia Post and Temando.

When your order to be shipped, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.  

NOTE: All deliveries are based on 'curb-side' pickup. For heavier/bulky items, you may need to assist the delivery driver. If you cannot assist or if you wish to have your items brought inside the property, please contact us before ordering.

Small Parcel: Whenever possible we will ship smaller, lighter items via Australia Post. Australia Post provides the most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 5 business days after it leaves the warehouse.  

Large Parcel - Many items we sell are too large or too heavy to ship using Australia Post. Therefore, our best option is to ship it to you using a common carrier TNT. The most important thing to remember about TNT large parcel delivery is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. If you are ordering a large item, please keep in mind that you may need to give driver a hand to bring it into your house.  

Free Shipping: Items marked FREE SHIPPING on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the Australia.

Note: This item IS covered by our 14 day change of mind return policy

Standard Return / Refund Policy

We guarantee your absolute satisfaction - 100% of the time. Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 14 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. Please see our return policy for more information. 

Returns and Damage:

We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 14 days of receipt for an exchange or a refund of the purchase price excluding our shipping. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. 

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please call us. Certainly, we will replace at no charge any merchandise which resulted from our error or was a defective product.  

What If My Order Arrives Damaged?   

Our products are well-packaged to withstand damage during shipping. We double-Protect many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts via email to sales@abodehaven.com.au or by phone at 02 7259 3753. Please include your order number with your email or phone call. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.

If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Our goal is to make buying online easy, safe and efficient. If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.