Returns

Note: This item is NOT covered by our 14 day Change of Mind return policy

WHAT can be returned?
Only faulty or damaged goods may be returned and are subject to authorisation by Abode Haven.

Unfortunately goods cannot be returned due to a change of mind.

WHEN do items need to be returned by?
All goods must be inspected within 24 hours of collection or delivery. Any claims for damage or any other discrepancies like quality issues or short deliveries must be raised during this time in order to rectify these as soon as possible.

Claims will not be excepted beyond 24 hours of the goods being delivered.

Notification to Abode Haven must be made via email to sales@abodehaven.com

WHERE do items need to be returned to?
Once approved for return goods will need to be returned to the Theo & Joe distribution center:

Theo & Joe Pty. Ltd.
Unit 1 / 3 Anisar Court
Molendinar  QLD  4214

HOW do customers return items?
Any returns due to faults or damage must be made utilizing Abode Haven approved carriers and transport companies.

Goods will only be accepted if returned in their original packaging.

CREDIT for returns?
Provided the returns process is followed Abode Haven will at its discretion either refund the purchace price in full or replace the goods as soon as is reasonably possible.

Packing materials?
Any item approved for return must be in its original packaging.

Is the product you're interested out of stock?

Don't worry! Almost all our products can be pre-ordered and may even be arriving soon!

Simply call us on 02 7259 3753 or email us sales@abodehaven.com.au and we'll let you know the timeline. 

And if you're happy with that timeline, you can place a pre-order for that product to ensure your item is reserved!