Is the product you're interested out of stock?

Don't worry! Almost all our products can be pre-ordered and may even be arriving soon!

Simply call us on 02 7259 3753 or email us sales@abodehaven.com.au and we'll let you know the timeline. 

And if you're happy with that timeline, you can place a pre-order for that product to ensure your item is reserved! 

Refunds and Returns

Change of Mind Returns

Faulty, Defective or Damaged Returns

Delivery

NOTE: All deliveries are based on 'curb-side' pickup. For heavier/bulky items, you may need to assist the delivery driver. If you cannot assist or if you wish to have your items brought inside the property, please contact us before ordering.

Delivery costs and times vary for different products and are calculated based on size, weight and destination. Each product listing will include the estimated delivery time for that product. The delivery price for each product are displayed on product information page as well as during the check out process, prior to payment and order confirmation.

Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.

Abode Haven endeavour to ship the order within the specified lead time after receiving full order payment. We will send you an email to let you know when your item has been dispatched by us.

We deliver most products Australia-wide. In some cases, we will only be able to deliver products in certain (metropolitan) areas. This information will be shown on the product listing. We are not able to accept orders for international delivery at this time.

We will have your purchase delivered using a variety of carriers, Australia Post may leave a card at the address and you will need to pick up the delivery from your nearest Post Office. As Auspost has restricted maximum weight and parcel dimensions, for items that are delivered via couriers other than Australia Post, we cannot accept PO Box address and we will contact you later to obtain street delivery address. A courier may leave a card if no-one is at the address to sign for the delivery, and you will need to contact the courier company to arrange for re-delivery.

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

Delivery is to a ground floor, if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.

For larger high value items, we may be able to offer alternate delivery service, however this is not available for all items and all areas. Our customer care team can confirm if this is available to your order and area, applicable fees and charges will apply for this service.

Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery Non-Fulfilment

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility. You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

Re-directed Delivery Fee

A redirected delivery fee may occur if the customer is not at home when delivery is attempted.

For most furniture deliveries, we or our courier will contact the customer prior to delivery. If the customer confirms a delivery time but is then not at home to accept delivery at the arranged time, we will be charged a redirected delivery fee and in turn we will have to pass on that charge to the customer. (If the delivery was a "free shipping" delivery, we will pass on the original “redirected delivery bill" which is usually 75% of the original freight charge.) It is important that the customer arranges a delivery time when they are sure to be at home to avoid any redirected delivery fees.

Click & Collect

If you choose to collect your order from our warehouse, the time slot will be agreed with you when you place your order. Same day Click+Collect is NOT available.

Please note that you will be unable to collect your order earlier than the agreed time slot. Should you arrive late, you may still be able to collect your order - please speak with the member of our staff at the dedicated collection point who will be able to assist you.

Please bring your order number and receipt you have confirming your order (we will not be able give you your order unless you produce an appropriate form of I.D.)

Warranty

All products sold by Abode Haven are covered by a standard guarantee against hidden defects, provided by our suppliers.

Currently all Vetro Furniture products carry a 1 year warranty.

To benefit from this guarantee, please contact Abode Haven prior to returning the product to us. We will attempt to exchange and return the product to you. However, given popularity of the campaigns we conduct and the fact of limited stock numbers, this may not be possible due to stock shortage. In this case we will either offer you a similar product or the reimbursement of the purchase price of the initial product.

If an order is received damaged however the damage is not apparent at the time of the delivery, The notification of the damage should be made strictly within 7 business day. We reserve the right to refuse any claim where the damage has not been reported within 7 business of the delivery being made.

We reserve the right to request supporting documents (such as written notification, confirmation and Images) for warranty claim, transit damage or lost in transit. Reasonable quality evidence is required to support case assessment for the best possible solution.

All faulty or damaged goods received must be kept as they may be needed for Inspection or collection, we may also require them to be returned for a refund.

 
Disclaimer of Warranty

Certain products supplied through Abode Haven may be serviced and supported by the manufacturer. This will be advertised and the product will be sold with manufacturer’s warranty. Abode Haven will refund to you price of that product but will not otherwise be liable to the extent permitted by law.