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Calibre Furniture Elba Rattan Back Lounge Chair - Grey Seat and Black Frame

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Unsure About Buying Online? Don't worry!
If You Don't Like It, Let Us Know In 48hrs And We'll Pick It Up For Free
Absolutely Zero Cost Returns (Valued at up to $500)
Full Refund Incl. Return Delivery Fees You Pay Nothing

Shipping

Shipping & Delivery

Our third-party couriers represent our company and we only deliver with the most reliable and cost-effective carriers. We endeavour to dispatch all orders within 48 hours from the time of payment. Deliveries occur Monday to Friday during normal business hours. If you require delivery outside business hours, please contact our team to see if this is possible for your order.

A person from your end will be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.

NOTE: All deliveries are based on 'curb-side' pickup. For heavier/bulky items, you may need to assist the delivery driver. If you cannot assist or if you wish to have your items brought inside the property, please contact us before ordering.

Estimated delivery times

NOTE: These times are for products which currently are in stock. Some products may only be available for shipping at a future date. Please check the product description.

We and our third-party couriers endeavour to meet the estimated delivery times on all occasions. However, please note that the delivery location and order size will ultimately impact the speed of delivery. As such, allow up to 15 business days for all deliveries in the event of a delay. Please allow up to 12 business days for non-fragile rural deliveries.

Small Orders & Non-Fragile Items

LOCATION

FROM TIME OF DISPATCH

Melbourne

2-5 business days

Sydney & Adelaide

2-6 business days

Brisbane

3-7 business days

Perth

5-10 business days

 

Large Orders & Fragile Items

LOCATION

FROM TIME OF DISPATCH

Melbourne

Booked on the day that suits the customer best

Sydney, Brisbane, & Adelaide

6-15 business days

Perth

14-20 business days

Fragile items include marble coffee tables, entertainment units, sideboard and buffet units, and items containing glass.

Removalist service

If required, we can provide a removalist service for an additional charge. Fragile removalists are white glove and experienced furniture handlers (two persons) for larger fragile items. With a white-glove service, our delivery partners can carry your product/s upstairs into any room of your choice. Due to our wide product range, we ask that you contact our customer service team for more information on white glove services, pricing, and restrictions. Transit insurance will incur an additional charge when using a removalist service.

A removalist service is recommended for fully assembled, heavier and bulkier, and very fragile items, such as:

  • Boardroom tables
  • Bookcases
  • Buffet units
  • Dining tables
  • Larger lounge chairs and sofas
  • Marble coffee tables
  • Office desks, and
  • TV units

Delivery cancellation fees

In the event of a fragile removalist delivery cancellation, a cancellation/ re-booking fee up to 50% of your total freight costs may apply. Requests for delivery cancellations or re-booking must be lodged as soon as practicable after placing your order.

Refunds & Returns

Refunds & Returns

Note: This product has a 2 day change of mind policy

Simply send us an email at sales@abodehaven.com.au or call us on 02 7259 3753 and we’ll arrange for it to be picked up. 

Return shipping costs are to be paid by the customer.

Once the goods have been accepted, your refund will appear in 5-10 business days. 

To quality for a full refund, all product(s) must meet the following conditions to be accepted:

  • In brand new, re-sellable condition.
  • Returned in their original packaging (both internal & external)
  • Returned in unmarked and unused condition
  • Unassembled or in the exact state of assembly as originally delivered
  • Including all accessories and parts
  • Original receipts and invoice

If the returned product does not meet the above requirements, Abode Haven reserves the right to charge a restocking fee and withhold 50% or less of the product price paid by the buyer including delivery charges.

A full refund will only be processed once the product(s) have been received and inspected by our warehouse team and meets the above requirements. 

The below types of products are excluded from all change of mind returns:

  • Marble and reclaimed timber items
  • Made to order/custom products
  • Products which have been partially assembled or assembled in full
  • Items ordered under a bulk order
  • Clearance, Floor Stock/Ex-Display and/or sample products
  • Any sale items 

After the 2 day period has ended, no change of mind returns will be given.

Product Care Guides

For information on how to correctly care for your Calibre Furniture pieces, please refer to the guides found here.




Unsure About Buying Online? Don't worry!
If You Don't Like It, Let Us Know In 48hrs And We'll Pick It Up For Free
Absolutely Zero Cost Returns (Valued at up to $500)
Full Refund Incl. Return Delivery Fees You Pay Nothing