Shipping and Delivery
NOTE: All deliveries are based on 'curb-side' pickup. For heavier/bulky items, you may need to assist the delivery driver. If you cannot assist or if you wish to have your items brought inside the property, please contact us before ordering.
How can I cancel my order?
You can cancel your order before it's shipped at any time free of charge. As long as the item isn't in the shipping process, we'll be able to provide a full refund.
Please note that we may not be able to cancel an order if it's already in the shipping process. To speak with a customer service representative and enquire about cancelling or changing an order that's already been placed, please call Abode Haven on (02) 7259 3753.
What if my product arrives damaged/faulty?
Our products are thoroughly inspected prior to dispatch, but we understand that things can go wrong. If your order has arrived with any issues, please contact our support team by emailing sales@abodehaven.com.au with the following information:
-
Your Name
-
Order number
-
Product code or SKU or Title
-
A photo of the product damage or discrepancy with the item, clearly showing and describing the fault or claim reason in question
-
What you request as a solution.
Our support team must be notified of any faults or damage within 48 hours of receipt of goods to assess the claim. The team will ask for any further supporting information if required.
-
If the product was damaged in transit, please ensure that adequate photos have been taken of the packaging to show any possible mishandling. Please ensure that transit damage is lodged as a priority to ensure that we can lodge a claim within the relevant carrier’s claims window.
-
If a product is reviewed and found to be repairable, our team may organize replacement parts or a repair service to remedy your claim.
-
If a product is reviewed and found to be faulty and irreparable, our team will arrange a full replacement or return the product for a refund.
-
If a product is received and found to be different than advertised, or it has been received with a minor defect or difference, our team may offer a partial reimbursement prior to exploring return or exchange options.
We require the faulty product(s) to be packaged adequately in the original packaging, including all accessories and parts, and where possible, not assembled or partly assembled in any way to avoid further damage in transit.
Please note that Abode Haven is not liable for transit damage where the relevant products were not freighted by Abode Haven including products damaged in transit after a customer collection.
