Shipping & Delivery
Our third-party couriers represent our company and we only deliver with the most reliable and cost-effective carriers. We endeavour to dispatch all orders within 48 hours from the time of payment. Deliveries occur Monday to Friday during normal business hours. If you require delivery outside business hours, please contact our team to see if this is possible for your order.
A person from your end will be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.
NOTE: All deliveries are based on 'curb-side' pickup. For heavier/bulky items, you may need to assist the delivery driver. If you cannot assist or if you wish to have your items brought inside the property, please contact us before ordering.
Estimated delivery times
NOTE: These times are for products which currently are in stock. Some products may only be available for shipping at a future date. Please check the product description.
We and our third-party couriers endeavour to meet the estimated delivery times on all occasions. However, please note that the delivery location and order size will ultimately impact the speed of delivery. As such, allow up to 15 business days for all deliveries in the event of a delay. Please allow up to 12 business days for non-fragile rural deliveries.
Small Orders & Non-Fragile Items
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LOCATION
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FROM TIME OF DISPATCH
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Melbourne
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2-5 business days
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Sydney & Adelaide
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2-6 business days
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Brisbane
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3-7 business days
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Perth
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5-10 business days
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Large Orders & Fragile Items
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LOCATION
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FROM TIME OF DISPATCH
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Melbourne
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Booked on the day that suits the customer best
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Sydney, Brisbane, & Adelaide
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6-15 business days
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Perth
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14-20 business days
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Fragile items include marble coffee tables, entertainment units, sideboard and buffet units, and items containing glass.
Removalist service
If required, we can provide a removalist service for an additional charge. Fragile removalists are white glove and experienced furniture handlers (two persons) for larger fragile items. With a white-glove service, our delivery partners can carry your product/s upstairs into any room of your choice. Due to our wide product range, we ask that you contact our customer service team for more information on white glove services, pricing, and restrictions. Transit insurance will incur an additional charge when using a removalist service.
A removalist service is recommended for fully assembled, heavier and bulkier, and very fragile items, such as:
- Boardroom tables
- Bookcases
- Buffet units
- Dining tables
- Larger lounge chairs and sofas
- Marble coffee tables
- Office desks, and
- TV units
Delivery cancellation fees
In the event of a fragile removalist delivery cancellation, a cancellation/ re-booking fee up to 50% of your total freight costs may apply. Requests for delivery cancellations or re-booking must be lodged as soon as practicable after placing your order.
Melbourne Only Items
Due to fragility, size, and packaging, selected products (labelled as 'Melbourne Only') are restricted for pick-up in or delivery to Melbourne metro areas only. Abode Haven reserves the right to cancel and refund any orders for these items made outside the Melbourne metro area.
Please note that all Floor Stock/Ex-Display peices are strictly limited to delivery within Melbourne Metro. Calibre Furniture may cancel and refund these product(s) if ordered for interstate addresses.
