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Kylin Black Nylon Sport Drawstring Bag

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Shipping and Returns

Shipping and Delivery

1. For Melbourne or Sydney metropolitan areas, the quote is determined by the distance from your address to Blackburn, VIC 3130 (Melbourne) or Sydney, NSW 2000 (Sydney):

  • Within 45km: $100
  • 46km-67km: $150
  • 68km-90km: $200
  • 91km-135km: $300
  • 136km-180km: $400
  • Please contact us if the calculated shipping quotes do not match, and we will provide a personalized quote for your delivery.

2. For other metro/remote areas: Shipping costs are based on the sauna model you choose and your delivery destination. To calculate your delivery costs, simply enter your postcode and select your suburb on the cart or checkout page.

3. Nearest depot pick-up: Lower shipping cost option. This option offers lower shipping costs. With this choice, your sauna will be delivered to the nearest depot to your address. You will be responsible for picking it up from the depot yourself. A full list of depot locations is attached below. If you'd like a depot pick up, please contact us before ordering and we will send you an invoice with the correct shipping costs. 

We will dispatch your order within 48 hours of receiving your order. The sauna is flat-packed with one or more than one package on a pallet. 

Our standard delivery is a one-person service to your door on the ground level only and the driver will not take it upstairs or in elevators. 

The orders in the Melbourne and Sydney metropolitan areas will be arranged by our Kylin delivery team, you will expect a follow-up call or text from our team to confirm the scheduled delivery date and time.

The orders in other remote areas will be handled by a 3rd party delivery carrier, the truck driver may not contact you prior to the shipment, please check the tracking details to obtain the updated arrival date. If the recipient is not present to accept delivery, the item will be left in a safe place or will need to be redelivered and any additional redelivery costs will be responsible by the customer.

Self Pick-ups

With all sauna orders, you are welcome to pick them up from us free of charge! The pick-up point is located at Blackburn VIC 3130 and Hurstville NSW 2220.

Please contact us at (02) 7259 3753 or email us at sales@abodehaven.com.au for more details and we would love to arrange for an easy and fastest way for you. Please place your order online to ensure stock is reserved for you. The pick up addresses are:

Melbourne:Head Office/Warehouse at Unit 12, 11 Mary Street Blackburn VIC 3130

Sydney: Warehouse at 12 Smiths Ave, Hurstville, NSW 2220


You are welcome to visit one of our supplier showrooms to try the excellent sauna experience before purchasing! Just contact us on (02) 7259 3753 or email us at sales@abodehaven.com.au and we will give you all the details. 

Depot Pick Up Locations and Prices:

State Depots 1D6 1-person 2-person 3-4 person
VIC Blackburn VIC Free Free Free Free
       
       
Lara, VIC 200 250 275 360
         
         
Warrnambool, VIC, 3280 260 350 390 520
Lemnos, VIC, 3631        
Bairnsdale, VIC, 3875        
         
NSW Hurstville NSW (Except for outdoor saunas) Free Free Free Free
       
         
Chipping Norton, NSW, 2170 200 280 330 400
         
Minchinbury, NSW, 2770 220 300 350 420
         
         
         
         
Cootamundra, NSW, 2590 240 360 400 550
Toormina, NSW, 2452 320 450 500 690
Narrabri, NSW, 2390 320 450 500 690
Murwillumbah, NSW, 2484 320 450 500 690
Ballina, NSW, 2478 350 500 550 750
         
         
         
Taree, NSW, 2430 280 430 480 670
         
Cardiff, NSW, 2285 240 360 400 550
ACT Queanbeyan, NSW, 2620 240 280 320 380
QLD Eagle Farm, QLD, 4009 280 370 400 560
Crestmead, QLD, 4132        
         
         
         
         
Arundel, QLD, 4214 350 530 580 800
Kunda Park, QLD, 4556        
         
Kawana, QLD, 4701 420 580 630 890
         
         
Paget, QLD, 4740 540 830 920 1250
         
         
Portsmith, QLD, 4870 (Carins) 590 830 920 1290
         
         
SA Green Fields, SA, 5107 200 250 290 380
Mclaren Vale, SA, 5171 230 340 380 540
Mount Gambier, SA, 5290 330 500 560 790
Tasmania Glenorchy, TAS, 7010 (Hobart) 240 350 400 540
Kings Meadows, TAS, 7249 (Launceston)        
Ulverstone, TAS, 7315        
         
WA          
Rockingham, WA, 6168 380 530 580 820
         
         
         
         
         
         
         
         
Bunbury, WA, 6230 580 870 950 1350
         
         
         
         

Warranty & Returns

Warranty

  • For indoor saunas, we provide a 5-year parts warranty and a 1-year labor warranty for residential use; a 1-year parts warranty and a 6-month labor warranty for commercial use.
  • For outdoor saunas, we offer a 3‐year parts warranty and a 1‐year labor warranty for residential use; a 1‐year parts warranty and a 6‐month labor warranty for commercial use.

The labor service area is located within the Melbourne and Sydney metropolitan areas only. The Sauna warrants its products to be free of defects in material and workmanship. If your sauna is not working in rare cases and needs to repair, please consult our expert and we will come up with the best solution for you. For other remote areas, we will deliver the specified component parts to you free of charge. See below for more details

Returns & Exchanges

As a Kylin Sauna is a large and oversized item, please understand that we do not provide returns for the sauna because of huge delivery costs. Please do not hesitate to contact us if, for some reason, you are not satisfied with our products, our experts will immediately solve your problem so that you can keep enjoying the sauna.

We do not accept returns or exchanges on change of mind.  When receiving your item, please check for any visible damage made during delivery not later than 2 days after the delivery.

If there are any rare cases of defective items, please email sales@abodehaven.com.au with photos and a detailed description of the circumstances of a defect. Our customer service representative will assist you at your earliest convenience.

Warranty FAQs

1. What is Kylin's warranty policy and what types of product issues are covered?

For Saunas:

Kylin offers different policies depending on whether you're purchasing an indoor or outdoor sauna. For indoor saunas, we provide a 5-year product warranty and a 1-year labor warranty for residential use. As for outdoor saunas, we offer a 3-year parts warranty and a 1-year labor warranty for residential use.

The parts warranty covers any defects in materials or workmanship or any mechanical components that may fail including the heater control, power supply, wires, and audio system.

The labor warranty covers the cost of labor to replace defective or damaged parts as warranted within the specified period and service areas. Our service area is within 50km of Blackburn VIC and Sydney NSW.

2. What types of product issues are not covered under the warranty?

For infrared Sauna:

Our warranty does not cover damage caused by misuse such as being affected by the weather placed outside, improper installation, or lack of maintenance. It also does not cover the normal deterioration of a sauna after typical and proper usage such as scratches, dents, or stains which do not affect the product's functionality.

If your sauna is not working in rare cases and needs to be repaired, please consult our experts and we will come up with the best solution for you. If needed, we will repair it for you free of charge when you are located in Melbourne. For other remote areas, we will deliver the specified parts to you free of charge. Additional charges will be applied if the damage is caused by misuse of components. Please choose carefully as we do not normally offer refunds if you simply change your mind, or for health reasons if the sauna has been used. A 20% restocking charge may be applicable.

3. How do I file a claim under the warranty?

We are committed to providing you with high-quality products and excellent customer service. However, we understand that issues may arise from time to time. If you have any concerns regarding a product you have received, please don't hesitate to contact us at sales@abodehaven.com.au. To help us assist you better, please provide us with the following details:

  • Detailed description of the issue
  • Photos or videos that show the suspected issue
  • Proof of purchase (e.g. order confirmation or receipt)
  • Serial number (if applicable)

4. Are there any limitations or exclusions to the warranty policy?

Our warranty policy applies only to products purchased directly from Abode Haven. It does not apply to products that have been modified, altered, or repaired by unauthorized parties. Abode Haven is not responsible for any incidental or consequential damages that may result from the use or misuse of our products.

5. How long does it take to process a warranty claim?

The time it takes to process a warranty claim may vary depending on the nature of the issue and the availability of replacement parts. We strive to resolve all warranty claims as quickly and efficiently as possible, and will keep you informed throughout the process.

6. What happens if my product is out of warranty?

If your product is out of warranty, we are here to provide support and assistance with repairs or replacements. Please contact our customer service team for more information.

 




Fast Shipping Australia Wide
Top Rated Customer Service
Price Match Guarantee
02 7259 3753 Call Us Today!