Note: This item IS covered by our 14 day change of mind return
Full return policy below:
Conditions:
Refunds:
Abode Haven complies with Australian Consumer Law regulated by the Department of Fair Trading in regard to damaged or faulty goods. Goods must be returned unused and in original packaging together with proof of purchase within 30 days for exchange or credit. Refunds are not permitted for change of mind purchases.
Incorrect or Faulty Product:
If you receive an incorrect or faulty product, please immediately contact us and we will arrange, as appropriate, a goods exchange. We ask that you contact us before returning the incorrect or faulty product. Goods will not be accepted for return or refund later than 30 days after you receive the goods. To assist with processing the return, please also return the original packaging.
Lost Parcels:
If your order is lost during delivery, we will send you a replacement once the maximum delivery time set by Abode Haven has expired and it is clear that liability for the lost product rests with the carrier. We ask that you contact the courier before contacting us in case your order is being held.
All replacement items for lost / damaged products will be shipped at our cost. All exchanges and replacements are subject to the availability of the relevant item.
Credit card refunds:
Credit card refunds will be processed within 5 working days of our receipt of the goods, but may take longer than that to appear on your credit card statement.
If you cancel your order the shipping and handling charges will not be refunded, and any return freight charges will also be deducted from your refund.
If you wish to query your final payment, please contact us.
All Level products sold by Abode Haven come with a 12 month warranty. To start a warranty claim please email us at sales@abodehaven.com.