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Please refer to the below guide for further information on warranty periods and conditions.
The warranty excludes labour and/or urgent shipping charges incurred in replacement part supply, installation or repair.
Alterations to any products or parts by the customer will void the warranty.
Abode Haven offers a 12-month warranty on all products distributed by Solax, Kymco, Mio, Quingo, E-Traveller and Sweetrich products from the date on our invoice, subject to our terms and conditions.
Carry a 12-month warranty provided they are installed and used correctly
Please refer to 6.1.1 Scooters, Powerchairs & Electric Wheelchairs for Warranty periods and 6.3 Batteries for Battery claim information.
To claim under warranty you must inform Abode Haven by email about the faulty part or product. The email must be sent to sales@abodehaven.com.au and include images/video of the defective part or product, proof of purchase and the serial number of the product.
If there is a warranty claim, it is the customers responsibility to arrange and pay for the transportation of the items to the address advised by Abode Haven. If the fault is deemed to be a manufacturers fault, replacement parts will be sent to the customer with Abode Haven covering the freight costs.
Should the whole scooter need returning, it is to be returned at the customers expense. Abode Haven will then assess the product to determine the nature of the issue and whether it is a genuine warranty claim. If deemed to be a manufacturers fault, the scooter will be repaired or replaced and will be sent to the dealer with Abode Haven covering the freight cost.
Sometimes we may have to forward the product to the manufacturer or liaise with them. Before a claim is processed, we require proof of purchase from you and the serial number. We will do our best to resolve the issue in a timely manner.
If there is a claim for batteries the customer needs to supply Abode Haven with a report from an acceptable battery tester, the replacement batteries will then be sent to the customer.
Consumable parts e.g. Brushes, Light globes, tyres, etc
Damages caused by poor wheel alignment
Damages caused by user misuse (e.g. exceeded weight capacity) or accidents
Is the product you're interested out of stock?
Don't worry! Almost all our products can be pre-ordered and may even be arriving soon!
Simply call us on 02 7259 3753 or email us sales@abodehaven.com.au and we'll let you know the timeline.
And if you're happy with that timeline, you can place a pre-order for that product to ensure your item is reserved!
