Note: This item is NOT covered by our 14 day change of mind return

Shipping & Returns

Shipping

Estimated Delivery Timeframes

Please note the you will need to assemble and unpack the items yourself.

Whilst we are happy to provide you with estimated freight timeframes, these are subject to change until we have all the required details, and your order has been confirmed.

Freight companies charge different rates for delivery to residential addresses and businesses so it’s important that you provide complete information so that we can accurately price your shipping fees.

Once the order has been dispatched from our warehouse, a confirmation text message will be sent to the mobile number provided (or emailed if no mobile number has been provided). This will allow you or your customer to easily track the consignment’s status. Please ensure that somebody is available to take delivery as failure to do so can lead to delays, additional re-delivery charges or even theft of consignments from unattended addresses. 

Please note the following conditions set by our frieght companies:

• This service is available Australia wide for skids or pallets weighing 30kgs or more.
• A tailgate vehicle is present on pick-up and delivery.
• In some instances, the goods may be hand unloaded with a 2-man crew.
• This service requires reasonable and safe access to the site. Overhanging trees, steep driveways, unsealed driveways, narrow driveways, narrow streets or an unforeseen obstruction may deem the delivery unavailable. It is the sender's responsibility to verify site accessibility with the receiver prior to the job booking.
• In utilising this service, the sender is acknowledging the carrier's right to leave the goods at the recipient’s site (Leave Safe) without obtaining a POD signature. Where the item is left will be at the discretion of the driver. If the receiver happens to be present a signature may be obtained by the driver.
• This is a general freight service which means delivery will generally take place between Mon – Fri, 8am – 5pm. The driver will not phone your customer prior to delivery.
• If the receiver is not present and it is not possible to leave the goods a card will be left behind by the driver. The receiver can either collect the item from the nearest TNT depot or arrange a redelivery (a redelivery fee will be charged to you).
• The customer will need to unpack and assemble the item themselves.

Returns

All returns for the incorrect supply of stock items OR incorrect pricing must be received via email within 14 days of receiving items from Abode Haven.

The customer must notify Abode Haven of any returns in advance. Shipments without pre-approval will not be accepted by Abode Haven. 

To begin a return, please email sales@abodehaven.com.au

Abode Haven will not accept the return of stock items unless faulty or incorrectly supplied. Abode Haven will not cancel orders for scripted products once they are received, and an order has been placed.

WARRANTY

6.1. WARRANTY PERIODS

Please refer to the below guide for further information on warranty periods and conditions.

The warranty excludes labour and/or urgent shipping charges incurred in replacement part supply, installation or repair.

Alterations to any products or parts by the customer will void the warranty.

6.1.1. Scooters, Powerchairs & Electric Wheelchairs

Abode Haven offers a 12-month warranty on all products distributed by Solax, Kymco, Mio, Quingo, E-Traveller and Sweetrich products from the date on our invoice, subject to our terms and conditions.

6.1.2. Accessories & Parts

Carry a 12-month warranty provided they are installed and used correctly

6.1.3. Batteries

Please refer to 6.1.1 Scooters, Powerchairs & Electric Wheelchairs for Warranty periods and 6.3 Batteries for Battery claim information.

6.2. HOW TO MAKE A CLAIM

To claim under warranty you must inform Abode Haven by email about the faulty part or product. The email must be sent to sales@abodehaven.com.au and include images/video of the defective part or product, proof of purchase and the serial number of the product.

If there is a warranty claim, it is the customers responsibility to arrange and pay for the transportation of the items to the address advised by Abode Haven. If the fault is deemed to be a manufacturers fault, replacement parts will be sent to the customer with Abode Haven covering the freight costs.

Should the whole scooter need returning, it is to be returned at the customers expense. Abode Haven will then assess the product to determine the nature of the issue and whether it is a genuine warranty claim. If deemed to be a manufacturers fault, the scooter will be repaired or replaced and will be sent to the dealer with Abode Haven covering the freight cost.

Sometimes we may have to forward the product to the manufacturer or liaise with them. Before a claim is processed, we require proof of purchase from you and the serial number. We will do our best to resolve the issue in a timely manner.

6.3. BATTERIES

If there is a claim for batteries the customer needs to supply Abode Haven with a report from an acceptable battery tester, the replacement batteries will then be sent to the customer.

6.4. WARRANTY EXCLUSIONS:

Consumable parts e.g. Brushes, Light globes, tyres, etc
Damages caused by poor wheel alignment
Damages caused by user misuse (e.g. exceeded weight capacity) or accidents