The Solax Transformer Soft-Tail is the new version of the Solax Transformer. It offers the same features as the Solax Genie Plus with a few additional comfort features.
Most notable the rear-suspension system, which allows for additional comfort when travelling on uneven footpaths or for users that suffer from backpain. The angled front footplates have an anti-slip coating, allowing for more legroom and more grip for the feet while travelling. This can be especially useful for users that don't have much feeling or movement in their legs/feet, helping to keep the feet from flipping off the baseplate and interfering with the front wheels.
Much like many of the Solax scooter range, the Transformer Soft-Tail is a fully automatic folding mobility scooter. Users can choose from 3 different folding options, including:
1. Automatic fold via remote control
2. Automatic fold via in-build controls on the rear of the scooter
3. Manual fold - especially useful if the battery has gone flat or for air-travel where the battery needs to be removed from the scooter
The dash has an easy to use, yet attractive design, allowing easy access to all the main on-board information and controls such as
- Keyed ignition
- Speed control dial
- Light-up battery bar
The wrap-around delta-handlebars allow for multiple grip positions and one-handed operation and protect the control levers from accidental bumps by the user, helping to minimise the risk of falls.
There is a range of accessories available to complement the Solax Transformer, all of which are genuine Solax branded accessories and have been designed and tested for compatibility
- Collapsible front basket with moulded mounting bracket
As most of Abode Haven's products are bulky and hard to transport items, if you live outside a metro area in any state please contact us before ordering as your shipping may be different to what is shown on the checkout page.
This also applies to all orders from NT, TAS or WA.
We try our best to subsidise shipping as much as we can and it's possible your shipping may be cheaper than what is shown.
Phone: (02) 7259 3753
6.1. WARRANTY PERIODS
Please refer to the below guide for further information on warranty periods and conditions.
The warranty excludes labour and/or urgent shipping charges incurred in replacement part supply, installation or repair.
Alterations to any products or parts by the customer will void the warranty.
6.1.1. Scooters, Powerchairs & Electric Wheelchairs
Abode Haven offers a 12-month warranty on all products distributed by Solax, Kymco, Mio, Quingo, E-Traveller and Sweetrich products from the date on our invoice, subject to our terms and conditions.
6.1.2. Accessories & Parts
Carry a 12-month warranty provided they are installed and used correctly
Please refer to 6.1.1 Scooters, Powerchairs & Electric Wheelchairs for Warranty periods and 6.3 Batteries for Battery claim information.
6.2. HOW TO MAKE A CLAIM
To claim under warranty you must inform Abode Haven by email about the faulty part or product. The email must be sent to email@example.com and include images/video of the defective part or product, proof of purchase and the serial number of the product.
If there is a warranty claim, it is the customers responsibility to arrange and pay for the transportation of the items to the address advised by Abode Haven. If the fault is deemed to be a manufacturers fault, replacement parts will be sent to the customer with Abode Haven covering the freight costs.
Should the whole scooter need returning, it is to be returned at the customers expense. Abode Haven will then assess the product to determine the nature of the issue and whether it is a genuine warranty claim. If deemed to be a manufacturers fault, the scooter will be repaired or replaced and will be sent to the dealer with Abode Haven covering the freight cost.
Sometimes we may have to forward the product to the manufacturer or liaise with them. Before a claim is processed, we require proof of purchase from you and the serial number. We will do our best to resolve the issue in a timely manner.
If there is a claim for batteries the customer needs to supply Abode Haven with a report from an acceptable battery tester, the replacement batteries will then be sent to the customer.
6.4. WARRANTY EXCLUSIONS:
Consumable parts e.g. Brushes, Light globes, tyres, etc Damages caused by poor wheel alignment Damages caused by user misuse (e.g. exceeded weight capacity) or accidents
Shipping & Returns
Note: This item is NOT covered by our 14 day change of mind return
Shipping & Returns
Estimated Delivery Timeframes
Est. Delivery Times (Days)
Please note the you will need to assemble and unpack the items yourself.
Whilst we are happy to provide you with estimated freight timeframes, these are subject to change until we have all the required details, and your order has been confirmed.
Freight companies charge different rates for delivery to residential addresses and businesses so it’s important that you provide complete information so that we can accurately price your shipping fees.
Once the order has been dispatched from our warehouse, a confirmation text message will be sent to the mobile number provided (or emailed if no mobile number has been provided). This will allow you or your customer to easily track the consignment’s status. Please ensure that somebody is available to take delivery as failure to do so can lead to delays, additional re-delivery charges or even theft of consignments from unattended addresses.
Please note the following conditions set by our frieght companies:
This service is available Australia wide for skids or pallets weighing 30kgs or more.
A tailgate vehicle is present on pick-up and delivery.
In some instances, the goods may be hand unloaded with a 2-man crew.
This service requires reasonable and safe access to the site. Overhanging trees, steep driveways, unsealed driveways, narrow driveways, narrow streets or an unforeseen obstruction may deem the delivery unavailable. It is the sender's responsibility to verify site accessibility with the receiver prior to the job booking.
In utilising this service, the sender is acknowledging the carrier's right to leave the goods at the recipient’s site (Leave Safe) without obtaining a POD signature. Where the item is left will be at the discretion of the driver. If the receiver happens to be present a signature may be obtained by the driver.
This is a general freight service which means delivery will generally take place between Mon – Fri, 8am – 5pm. The driver will not phone your customer prior to delivery.
If the receiver is not present and it is not possible to leave the goods a card will be left behind by the driver. The receiver can either collect the item from the nearest TNT depot or arrange a redelivery (a redelivery fee will be charged to you).
The customer will need to unpack and assemble the item themselves.
All returns for the incorrect supply of stock items OR incorrect pricing must be received via email within 14 days of receiving items from Abode Haven.
The customer must notify Abode Haven of any returns in advance. Shipments without pre-approval will not be accepted by Abode Haven.
To begin a return, please email firstname.lastname@example.org
Abode Haven will not accept the return of stock items unless faulty or incorrectly supplied. Abode Haven will not cancel orders for scripted products once they are received, and an order has been placed.