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Note: This item is NOT covered by our 14 day change of mind return
WHAT can be returned?
Only faulty or damaged goods may be returned and are subject to authorisation by Abode Haven.
Unfortunately goods cannot be returned due to a change of mind.
WHEN do items need to be returned by?
All goods must be inspected within 24 hours of collection or delivery. Any claims for damage or any other discrepancies like quality issues or short deliveries must be raised during this time in order to rectify these as soon as possible.
Claims will not be excepted beyond 24 hours of the goods being delivered.
Notification to Abode Haven must be made via email to sales@abodehaven.com
WHERE do items need to be returned to?
Once approved for return goods will need to be returned to the Theo & Joe distribution center:
Theo & Joe Pty. Ltd.
Unit 1 / 3 Anisar Court
Molendinar QLD 4214
HOW do customers return items?
Any returns due to faults or damage must be made utilizing Abode Haven approved carriers and transport companies.
Goods will only be accepted if returned in their original packaging.
CREDIT for returns?
Provided the returns process is followed Abode Haven will at its discretion either refund the purchace price in full or replace the goods as soon as is reasonably possible.
Packing materials?
Any item approved for return must be in its original packaging.
NT, TAS, WA or Regional & Rural Delivery
As most of Abode Haven's products are bulky and hard to transport items, if you live outside a metro area in any state please contact us before ordering as your shipping may be different to what is shown on the checkout page.
This also applies to all orders from NT, TAS or WA.
We try our best to subsidise shipping as much as we can and it's possible your shipping may be cheaper than what is shown.
Email: sales@abodehaven.com
Phone: (02) 7259 3753
