Shipping and Delivery

How will the goods be delivered?

We'll use a network of different carriers to deliver your item depending on its size, weight and if it's fragile or not. 

All Wattle and Mill goods are ready to ship within 24 - 48 hours.

How much is shipping?

Shipping to your postcode will be calculated at checkout. 

For regional, rural or exceptional difficult to access areas, you may need to contact us prior to ordering for an accurate quote or there might be an extra freight charge. 

If there is an extra freight charge, you will be notified after you order and, if you're unhappy with the extra charge, your order will be refunded in full. 

Is pick up available? 

Pick up is available from the Pemulwuy warehouse free of charge. Once your order is ready for collection, one of our team members will be in touch to let you know.

Pickup Address: 3 Basalt Road PEMULWUY NSW 2145

Weekdays: 9:00AM - 5:00PM

Returns

Please reach out via email to sales@abodehaven.com.au or call us on (02) 7259 3753 within 48 hours of receiving your delivery to request a claim. Please refer to our terms and conditions below for returns and refunds.

These conditions must strictly be met for all product(s) returned to be accepted:

- Unopened and in its original packaging
- Any accessories and parts included
- Not assembled (including partially assembled)
- In a re-sellable condition

A 20% restocking fee will apply for any change of mind returns (where the above conditions are also met). Abode Haven will not be responsible for any costs associated with return shipping unless the product(s) are damaged in transit by our nominated carrier(s) or is deemed to have a manufacturing fault.

Exclusions:

- Bulk orders will be signed off by both parties and are non-refundable.

- Products which have been partially assembled or assembled in full.

- For faulty items, please refer to our warranty section for details.

Warranty

What does this warranty cover?

This warranty covers manufacturing defects in Wattle & Mill products.

How long does the coverage last?

All Wattle & Mill products come with a 12 month warranty unless stated otherwise with the exception of selected office chairs which will be covered under Wattle & Mill  Commercial Warranty.

Wattle & Mill Commercial Warranty

All Wattle & Mill seating products marked suitable for commercial use will come with 36 months structural warranty. All components subject to high wear and tear such as upholstery, foam, gas strut and castors will only come with a 12 month warranty. 

Servicing

• Abode Haven will at our sole discretion, repair/replace or provide replacement parts(s) free of charge if the product is deemed to have a manufacturing fault.
• If you are in the Sydney or Melbourne Metro areas, we may be able to send our service partners to make repairs or replacements. If you are outside these areas, Abode Haven may approve for you to contract out to a local repair agent on conditions that: 
• The repair service quote is first approved by Abode Haven
• Abode Haven does not guarantee the work performed by the local repair service and cannot be held liable for further compensation in the event of dissatisfactory repair work. 
• For an warranty claims, simply reach out to us at sales@abodehaven.com.au and provide:
• Detailed description of claim along with images and/or videos
• Proof of purchase (invoice or purchase receipt)

What our warranty does not cover

• All marble and stone products
• Normal wear and tear of the product
• Damage resulting from abnormal use or abuse or acts of nature
• Damage resulting from placing the product in inappropriate locations (e.g. in direct sunlight or high moisture areas)
• Damage resulting from inadequate maintenance
• Products which have been altered from their original form
• Minor chips or superficial blemishes
• Products that are used in a retail, hospitality, outdoor, commercial and/or office setting unless stated otherwise
• Insignificant variations in dimensions, colour, natural grain or finish (as between a received product and an advertised product)
• Consequential and incidental damages

Damages, Returns & Refunds

At Wattle & Mill, we stand behind the quality of all products we sell. While cases are rare, damages and defects do happen once in a while so we encourage you to inspect (and advise your customers) your items(s) upon delivery. Please read the returns section.

How do I make a claim? 

We understand sometimes things may go wrong and you will need to return a product for replacement or refund. We make this process incredibly easy, simply contact us on sales@abodehaven.com.au within 48 hours of receiving your delivery to let us know and provide the following information: 

• Order number/invoice number
• Item SKU
• Description of claim along with photos and/or videos

Our support team will review your claim and reach out for further information (if required) and outcome.